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Join the First Federal team!


Job ID: #317
Residential Mortgage Loan Originators to service central NC

First Federal is accepting applications for multiple residential mortgage loan originator positions. Mortgage loan origination experience and successful competencies are required. Must be NMLS compliant, NMLS licensed or NMLS license renewable.

Job ID # 718
Job Title: Customer Service Representative

Division: Retail Banking

Location: Clayton Branch

Job Classification: Non-Exempt, 40+ hours week, Full time with benefits

JOB SUMMARY- Customer Service Representative/Open New Accounts

Assist existing clients through outstanding service and proactive products sales that meet the client’s financial needs.


Provide personalized relationship based banking services to current and prospective customers

Consistently seek to expand customer relationships through aggressive profiling of each customer and prospective

customer to determine their needs and matching products/services to those needs

Assist branch team by achieving individual loan, deposit, income growth goals.

Back up Account Representative duties 25-50% of the time depending on branch needs

Resolve client product or service problems

Other duties as assigned by supervisor

  • One year Teller experience
  • One year financial sales or service experience
  • Strong people skills
  • Strong problem-solving skills
  • Proficient working knowledge of computer data entry systems
  • Professional and aggressive sales oriented attitude
  • Professional and friendly manner
  • Proficient oral, written, and data entry skills
  • Proficient people/customer skills to allow effective communication and determination of the customers’ needs
  • Confirmation of a good employment history
  • Confirmation of the absence of criminal convictions
  • Satisfactory credit status for prior two years
  • General understanding of banking fundamentals
  • Basic knowledge of lending, savings investment accounts, and regulatory requirements.




We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Get Started Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.


First Federal Bank Hiring Policies

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.


Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.


Equal Opportunity Employer