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Join the First Federal team!

Job ID #: 317

Residential Mortgage Loan Originators to service central NC

First Federal Bank Mortgage Department is growing! We are accepting resumes for residential mortgage loan officers who would like to be part of an exciting growth opportunity as we expand our mortgage services in Wake County. Requirements include: Must be NMLS compliant, NMLS licensed or NMLS license renewable with 2 years’ experience as a successful Mortgage Loan Officer.   Federal Bank Mortgage Loan Officers will have access to a wide range of competitive products consisting of portfolio and secondary market products along with the support and backing of a local community bank that has been originating mortgage loans since 1959. The Bank offers a full array of benefits and is opening a new mortgage loan production office in a premier location in Wake County! Contact us today for an opportunity to join the team.


Job ID #2319

Job Title: Account Representative/Customer Service Representative

Division: Retail Banking

Location:  Clayton Branch

Job Classification: Non-Exempt, 40+ hours week, Full time with benefits

Job Summary – Account Representative

Provide excellent service to clients in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations

Job SummaryCustomer Service Representative/Open New Accounts

Assist existing clients through outstanding service and proactive products sales that meet the client’s financial needs.


Process financial transactions promptly and accurately

  • Strictly adhere to all bank policies and procedures
  • Prioritize client demands and provide impeccable customer service
  • Uphold understanding of all banking products and service, along with company systems and procedures
  • Provide personalized relationship-based banking services to current and prospective customers
  • Consistently seek to expand customer relationships through aggressive profiling of each customer and prospective customer to determine their needs and matching products/services to those needs
  • Assist branch team by achieving individual loan, deposit, income growth goals.
  • Back up Account Representative duties 25-50% of the time depending on branch needs
  • Resolve client product or service problems
  • Other duties as assigned by supervisor

Required Job Qualifications:

  • One year Teller experience
  • One-year financial sales or service experience
  • Previous cash handling experience
  • Strong people skills
  • Strong problem-solving skills
  • Proficient working knowledge of computer data entry systems
  • Professional and aggressive sales oriented attitude
  • Professional and friendly manner
  • Proficient oral, written, and data entry skills
  • Proficient people/customer skills to allow effective communication and determination of the customers’ needs
  • Confirmation of a good employment history
  • Confirmation of the absence of criminal convictions
  • Satisfactory credit status for prior two years


  • General understanding of banking fundamentals
  • Basic knowledge of lending, savings investment accounts, and regulatory requirements.
  • Bilingual- verbal and written communication skills in English and Spanish.




We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Get Started Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.


First Federal Bank Hiring Policies

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.


Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.


Equal Opportunity Employer