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Careers

About

Careers

 

Join the First Federal team!

Job ID #:  5-20

Job Title:  Market Manager I

Location:  Fuquay and Angier Branch

Job Classification:  Exempt

Job Summary: Manages all branch employees for multiple branches and supervises day-to-day operations of the branches in a professional and efficient manner. Ensures safety, operational soundness and excellent service levels are provided within the branch. Responsible for the sales production and culture in the branch and the development of new and existing customers.

Duties:

  • Cultivate new bank business from existing clients and prospects.
  • Manage and lead multiple branches.
  • Motivate, coach and lead employees to provide a sale and service-oriented environment.
  • Provides sales and service training and guidance through weekly meetings.
  • Monitor and manage sales tracking in conjunction with sales plan.
  • Plans and organizes activities to attain internal performance objectives
  • Supervise all staff; appropriately delegate duties and tasks.
  • Manages all facets of branch including but not limited to the safety and soundness of the branch and the day to day operations of the branch.
  • Develop prospect list on predetermined business and retail relationships
  • Assists staff in resolving out-of-balance reconciliations; accountable for surprise audits, as required, for Account Representatives, vault and ATM.
  • Participates in special projects and assignments and performs other duties as assigned.
  • Refer appropriate Mortgage and Commercial loan products / services to appropriate lender

Required Job Qualifications:

  • Four-year college degree or comparable combination of education and work experience.
  • Minimum of 1-year experience as Branch Manager, Assistant Branch Manager, or Customer Service Manager
  • Sales-oriented
  • Strong people skills
  • Strong leadership skills
  • Proficient oral and written communication skills
  • Proficient computer and keyboard skills
  • Ability to work 40+ hours per week (as needed) and occasionally on Saturdays
  • Objectively handle, process, and secure sensitive information and communications
  • General understanding of banking fundamentals

Preferred Job Qualifications:

  • Prior branch manager experience
  • Proven sales and staff management skills

 

FFB Management reserves the right to change this position description at any time according to business needs.

 

Job Number: 121

Title: SAR

Division:  Retail – Angier Branch

FLSA Classification:  Non-Exempt 40+ hours per week

Application Period:  February 17, 2021 to February 26, 2021

SUMMARY

Ensure clients receive excellent service in a professional and courteous manner.  Ensure Account Representative staff maintains a basic understanding of our banking products and services. Ensure client transactions are performed within company and regulatory policies.  Oversees account representative activities, maintains records of vault and account representative station cash balances, oversees currency accounts, maintains cash drawer.  Provide excellent service to clients in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations.

DUTIES

  • Supervises Account Representatives.
  • Performs standard account representative duties on a daily basis.
  • Provides on–the-job training for account representatives on an as needed basis.
  • Monitors account representatives to ensure compliance with financial institution procedures and policies.
  • Assists account representatives in locating cash discrepancies, manages unusual window transactions and assists with client problem resolutions.
  • Conducts performance evaluations for account representatives and resolves issues.
  • Oversees vault cash, verifying amounts received; manages traveler’s check and other negotiables inventories.
  • Conducts periodic, unannounced audits of account representatives’ cash drawers.
  • Maintains reports documenting account representative outages, balances, time cards, cash recaps and cash-in, cash-out tickets.
  • Performs other duties as may be assigned by Supervisor/Manager.

PREFFERED JOB QUALIFICATIONS

  • High school diploma.
  • 2-3 years Account Representative or Teller experience
  • Strong people skills
  • Detailed oriented
  • Proficient oral and written communication skills
  • Proficient computer and keyboard skills
  • Ability to work 40+ hours per week (as needed) and occasionally on Saturdays
  • Objectively handle, process, and secure sensitive information and communications
  • General understanding of banking fundamentals

 

FFB Management reserves the right to change this position description at any time according to business needs.

 

Job Number:  221

Title:  Customer Service Representative

Division: Retail – Fuquay Branch

FLSA Classification:  Non-Exempt 40+ hours per week.

 

SUMMARY

Assist existing clients through outstanding service and proactive product sales that meet the client’s financial needs

 

DUTIES

  • Provide personalized relationship-based banking services to current and prospective customers
  • Consistently seek to expand customer relationships through aggressive profiling of each customer and prospective customer to determine their needs and matching products/services to those needs
  • Assist branch team by achieving individual loan, deposit, income growth goals.
  • Back up Account Representative duties 25-50% of the time depending on branch needs.
  • Resolve client product or service problems
  • Other duties as assigned by supervisor

 

REQUIRED JOB QUALIFICATIONS

 

  • High school diploma or general education degree (GED)
  • Previous retail sales experience
  • Strong people skills
  • Strong problem-solving skills
  • Proficient oral and written communication skills
  • Proficient computer and keyboard skills
  • Ability to work 40+ hours per week (as needed) and occasionally on Saturdays
  • Objectively handle, process, and secure sensitive information and communications
  • General understanding of banking fundamentals

 

PREFERRED JOB QUALIFICATIONS

  • Previous branch banking experience

 

FFB Management reserves the right to change this position description at any time according to business needs.

 


EOE

 

We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Get Started Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.

 

First Federal Bank Hiring Policies

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.

 

Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.

 

Equal Opportunity Employer