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Careers

At First Federal Bank, we pride ourselves on having a strong team that shares a passion for serving the financial needs of our communities. Read below to see our job openings, and learn how you can join our team today!

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Job Opening

Operations Specialist - Loans

Title: Operations Specialist – Loans

Division: Operations

Supervisor: Director of Operations

FLSA Classification: Non-Exempt 40+ hours per week

Job ID: 111

 

Summary

 

First Federal Bank is seeking a team-oriented, experienced Loan Operations Specialist to join our team. Candidate will provide operational support for the execution of daily activities in the Operations Department. General responsibilities include performing a variety of duties in support of all bank loan products including, but not limited to, file maintenance, research, transaction posting, and data entry. Candidate should provide excellent customer service by responding to, and resolving, customer concerns in a timely and courteous manner.

 

Duties & Responsibilities

  • Book & Image Consumer, Commercial, Mortgage, and Participation loans on the core processing system
  • Process Consumer, Commercial, and Mortgage loan modifications, renewals, and extensions
  • Process Participation payment disbursements, reporting, and tracking
  • Perform loan file maintenance, transaction posting, and documentation reviews
  • Process Loan Payoffs, including Escrow Refunds, cancelling liens, deeds of trust, UCCs, Flood and PMI Insurance tracking
  • Assist with Escrow Disbursements, Flood and Hazard Insurance Tracking and force-placed insurance
  • Review reports and reconcile accounts/general ledgers
  • Provide customer service support for other bank staff by answering incoming telephone calls, servicing walk-in customers and responding to written correspondence
  • Assume other duties as assigned

 

Qualifications/Requirements

  • Previous bank Loan Operations/Servicing experience of 2 or more years
  • Advanced understanding of banking, particularly lending fundamentals
  • High school diploma or general education degree (GED)
  • Strong customer service skills
  • High level of accuracy and attention to detail
  • Objectively handle, process, and secure sensitive information and communications
  • Ability to work independently and as a team with excellent time management skills.
  • Proficient oral and written communication skills
  • Proficient computer and keyboard skills
  • Ability to meet strict deadlines, multi-task, and work with other departments as well as external customers to achieve required results
  • Ability to work 40+ hours per week (as needed) and occasionally on Saturdays
  • Prior experience with Fiserv core operating systems is a plus

 

 

FFB Management reserves the right to change this position description at any time according to business needs.

 

EOE

EQUAL OPPORTUNITY EMPLOYER

First Federal Bank is an EEO employer – M/F/Vets/Disabled

We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Apply Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.

First Federal Bank Hiring Policies

 

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.

Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

 

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.

 

Equal Opportunity Employer

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