Marketing Associate – Intern

First Federal Bank

Dunn, NC

Internship

Job Description

Excellent opportunity to gain hands-on experience and skills developing and implementing marketing campaigns for a community bank. Focus will be on developing social media presence, new customer acquisition, and onboarding new clients.

Duties

• Responsibilities include helping to collect data, forecast trends
• Conducting market research
• Writing and proofreading press releases
• Planning projects, and campaigns
• Managing social media accounts
• Reporting on research findings

Qualifications

• Currently enrolled in Marketing or Business Administration (Marketing focus) Bachelor’s degree curriculum
• Proficient oral and written communication skills
• Ability to meet strict deadlines, multi-task, and work with other departments as well as external vendors to achieve required results.
• Excellent attention to details
• Excellent people skills
• High level of accuracy and production
• Ability to work 10 hours per week (as needed)
• Social Media skills
• Graphic design skills

FFB Management reserves the right to change this position description at any time according to business needs.

EQUAL OPPORTUNITY EMPLOYER

First Federal is an EEO employer – M/F/Vets/Disabled

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Job Title:

Universal Banker (Teller-Erwin)

Job Description:

Universal Banker (Teller-Erwin)

Locations: Erwin

Summary

Minimum 25 hours per week working in a positive environment. 

Ensure clients receive excellent service in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations. 

Duties and responsibilities

• Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests.
• Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.
• Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.
• Processes mail, night depository and ATM deposits.
• Balances cash drawer and maintains control and accounting of the bank’s cash assets.
• Assists in completing special day-end processing and daily reports.

Specific Requirements

• High school diploma or equivalent experience.
• Cash handling experience.
• Excellent customer service and communication skills.
• Accuracy and attention to detail
• Ability to effectively access and interpret information on computer screens, documents, and reports
• Ability to utilize processes and techniques for detecting fraud and preventing fraud situations.
• Objectively handle, process, and secure sensitive information and communications

 Preferred Requirements

• Prior teller experience a plus.
• Ability to work independently and as a team with excellent time management skills.
• Knowledge of personal computer and related word processing and spreadsheet software.
• Proficient oral and written communication skills.
• Ability to lift and carry objects up to 20 pounds.

Addition Required Job Qualifications:

• Confirmation of a good employment history.
• Confirmation of no criminal convictions.
• Good credit status for prior two years.
• Capable of communicating on multi-line telephone, composing short memos, reading, writing, hearing, bending, standing, speaking, reaching, sitting for long periods of time.
• Lifting and carrying objects up to 20 pounds, turning full range of motion above head.
• Researching, gathering, compiling data, proficiently entering data in preparation of spreadsheets, text or graph reports.
• Understanding manuals, policies and procedures.
• Learning in a reasonable amount of time and accurately applying that knowledge.
• Completing tasks with numerous interruptions.
• Performing job duties and responsibilities without direct supervision at the level permitted or authorized in accordance with job responsibilities.

EQUAL OPPORTUNITY EMPLOYER                

Job Information:

Job Location: Erwin, NC

Industry: Banking / Investing

Job Type: Full Time – Universal Banker

Job Function: Customer Service

Experience Level: Entry Level

EEO Category: Administrative Support Workers

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