First Federal uses multiple solutions and security procedures to safeguard your accounts, detect, and prevent fraudulent transactions 24/7. In response to certain suspicious activities or events we may implement security measures to protect your account. Some of these measures include limiting card access until your identity can be verified or the threat is mitigated.
The best protection against fraud is to monitor your account on a regular basis and watch for suspicious activity, Online & Mobile Banking make this easy.
If you notice any suspicious activity, please call us right away at 1-866-871-7926 Option 1 during business hours. After business hours, weekends, or holidays, call 1-800-472-3272.
First Federal uses Debit Card Fraud Monitoring to provide greater protection against fraudulent use of your card. It reviews spending patterns, detects unusual card activity, tracks risk patterns and contacts you via a text alert or call center representative to quickly identify and help stop fraud. There is no application process–you are automatically covered.
Fraud Alerts protect you from fraudulent activity on your First Federal Bank debit cards. If enrolled into this service, Fraud Alerts notifies you by two‐way texting that suspicious transactions, or transactions outside your normal spending pattern, have been noticed on your First Federal Bank debit card. If you think the transaction is fraudulent, reply NO immediately and your card will be blocked from further fraudulent activity. If the purchase is legitimate, reply YES. It’s that simple!
Our CardValet® app lets you manage all of your debit cards. With CardValet® you can protect yourself from fraud with instant alerts whenever your card is used. You can also turn your card off on the spot if it is ever lost or stolen. Download today to take control of your card!
First Federal also provides Chip Enabled Visa® Debit Cards. A microchip embedded in every card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.
3D Secure Authentication for Visa® is an innovative service designed to ensure enhanced security and strong authentication for you when you use your debit card for online purchases. It combines historical cardholder behavior, device and location information, along with merchant and transaction data, to authenticate cardholders in real time reducing the potential for fraud. Once your debit card is activated you are automatically enrolled.