lock iconAccess Digital Banking

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How to Enroll?

Digital Banking Support

How to Enroll?

Select the product below for more information on accessing the service.

Personal Online Banking

Before you begin, make sure your browser is compatible and is set to accept third party cookies. See the Browser Information section on the Troubleshooting Tips page for details.

Please print these instructions before continuing.

  1. Complete the enrollment form with your account number, social security number, date of birth, a valid e-mail address, other required information, & PIN.
    WHAT IS MY ENROLLMENT PIN? This is a four-digit number that uniquely identifies you. Your password will either be the last four digits of your Social Security number, your company’s tax ID number, or your Smartline Telephone Banking PIN if you already have one set up.
  2. Upon completing the required fields on the online enrollment form, you will be prompted to answer additional verification questions to confirm your identity.  These questions are related to your private data which is not easily accessible to criminals who may be attempting identity theft.
  3. Create your own Username and Password. These will be used for all future access. When creating your Username and Password, please keep in mind the Username must be at least 6 characters and the Password must be between 8 and 17 characters with at least one letter, one number, and one case change.
  4. Set up your security information. You will also be asked to answer three CHALLENGE QUESTIONS and choose to register or not register your computer.
    WHAT ARE THE CHALLENGE QUESTIONS FOR?
    The Bank uses multiple layers of security to protect you and your money. Each time you login, our powerful security measures use your log in credentials, device identification, and geographic location to quickly and easily authenticate you to the online banking system. If we can’t validate your credentials, recognize your device, or verify your access from a known location, we will ask you to answer one of the challenge questions you created as an additional confirmation.
    WHAT OTHER SECURITY MEASURES ARE USED BY THE BANK?
    The bank uses an additional layer of security, Extended Validation (EV) certificates, that shows you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us immediately.
  5. Review the Digital Banking Terms and Conditions Agreement. If you agree to the terms and conditions Click “Accept” to continue or “Do Not Accept” to cancel your enrollment.
Small Business Online Banking

Before you begin, make sure your browser is compatible and is set to accept third party cookies. See the Browser Information section on the Troubleshooting Tips page for details.

Please print these instructions before continuing.

  1. Complete the enrollment form with your account number, social security number, date of birth, a valid e-mail address, other required information, & PIN.
    WHAT IS MY ENROLLMENT PIN? This is a four-digit number that uniquely identifies you. Your password will either be the last four digits of your Social Security number, your company’s tax ID number, or your Smartline Telephone Banking PIN if you already have one set up.
  2. Upon completing the required fields on the online enrollment form, you will be prompted to answer additional verification questions to confirm your identity.  These questions are related to your private data which is not easily accessible to criminals who may be attempting identity theft.
  3. Create your own Username and Password. These will be used for all future access. When creating your Username and Password, please keep in mind the Username must be at least 6 characters and the Password must be between 8 and 17 characters with at least one letter, one number, and one case change.
  4. Set up your security information. You will also be asked to answer three CHALLENGE QUESTIONS and choose to register or not register your computer.
    WHAT ARE THE CHALLENGE QUESTIONS FOR?
    The Bank uses multiple layers of security to protect you and your money. Each time you login, our powerful security measures use your log in credentials, device identification, and geographic location to quickly and easily authenticate you to the online banking system. If we can’t validate your credentials, recognize your device, or verify your access from a known location, we will ask you to answer one of the challenge questions you created as an additional confirmation.
    WHAT OTHER SECURITY MEASURES ARE USED BY THE BANK?
    The bank uses an additional layer of security, Extended Validation (EV) certificates, that shows you are connected to a safe server. If your browser’s address bar is GREEN, your connection is safe. If it’s not GREEN, stop your log in process and contact us immediately.
  5. Review the Digital Banking Terms and Conditions Agreement. If you agree to the terms and conditions Click “Accept” to continue or “Do Not Accept” to cancel your enrollment.

Your business’s security is important to us!  Please contact your local branch office to discuss enrollment options with us to ensure the most secure access for you.

Personal online banking customers can enroll anytime in mobile banking by downloading the First Federal Bank NC app or completing the following steps:

  1. Personal online banking customers; Login to online banking & Select Profile at the top of the page
  2. Scroll down to the Mobile Banking section & select Enroll
  3. Review & accept the Mobile Banking Terms & Conditions
  4. Select the types of Mobile Banking services you would like to use (multiple services can be selected)
  5. Select your Timezone & Accounts you would like to access
  6. Enter your mobile phone number (make sure you have your phone with you)
  7. Enter the activation code sent by text to your mobile phone
  8. Text messages for each mobile banking service selected will be sent to your mobile phone

 

first federal bank nc app icon

Only want to use the downloadable App?

On your phone, open Google Play or the App Store
Search for First Federal Bank NC; Download & Install

 

iPad or Tablet users

Select the Mobile Browser service and receive a link you can input into your device to access Browser Banking!

Need the ability to manage your business from anywhere? Make your life easier with the First Federal Bank NC Business mobile banking app!

Already a Business Online Banking customer? Great! Download today!

First Federal Bank NC Business Mobile App Icon

On your phone, open Google Play or the App Store
Search for First Federal Bank NC Business; Download & Install

Contact your local branch to add Mobile Deposit or to enroll in Business Online Banking!

 

Simply follow these steps to enroll in eStatements:

  1. Login to online banking & select Profile at the top of the page
  2. Scroll down to the Electronic Statements section & select Enroll
  3. Select each account you would like to enroll in eStatements by placing a check mark in the Primary Accounts column and the Enrollment Status column. If you have already enrolled an account, it will display as “Enrolled.”
  4. Verify or Change your Email address by typing the correct address in the space provided.
  5. Confirm your Email address by re-typing the correct address in the space provided.
  6. Click the link titled “Electronic Statement Terms and Conditions”. The Disclosure will open in Adobe Portable Document Format, (PDF). Review the disclosure and note the 4-digit Confirmation Code on the last page of the disclosure. Return to the enrollment screen, accept the disclosure by clicking the box, and enter the Confirmation Code (case sensitive) in the space provided.
  7. Click the “Enroll” box to complete your enrollment.

 

Need Help Enrolling? Contact Us or Call 910-891-2010.

Card Control lets you control all of your debit cards within your First Federal Bank NC mobile app

  1. Download the First Federal Bank NC mobile banking app to your smartphone
  2. Select the “My Cards” quick link  within the app or Select “My Cards” from the More Menu
  3. Download the “Card Control” app
  4. Once Downloaded, it’s not necessary to login
  5. Return to “My Cards” within the First Federal Bank NC mobile app
  6. Register your card(s)
  7. Setup usage settings & alert preferences

Download the CardValet® app from the Apple® App Store or Google Play® & Select New User to Register your cards

External (Account to Account) Transfers are easy to use

  1. Login to online banking
  2. Click the “Transfer” tab from the main online banking page
  3. Click to “Launch External Transfer”
  4. Click “Add a New Account” to setup a non-First Federal Bank account
  5. Access your non-FFB account & input the test transaction amounts to verify you own the account
  6. You’ll receive an email to guide you through the process as well
  7. Once the account is setup, transfer your money!

Already enrolled in online banking & bill pay? Then it’s easy to use Popmoney.

  1. Login to online banking
  2. Click “Popmoney” tab within online bill pay
  3. Enter the person’s e-mail address, mobile phone number, or account information and the amount to pay