Trouble Shooting Online Banking Issues

If you experience errors when you log into Online Banking, please take a look at some common problems that occur.

For issues with Bill Payment please call 1-866-820-9613 for assistance.

The forms below are in PDF format. You must have Adobe Reader to open them.

Download Adobe reader free from their website here.

• ERROR Message-Processing Login & System Hangs.pdf
• Internet Explorer 6 Reset Browser Settings.pdf
• Internet Explorer 7 Reset Browser Settings.pdf

For continued issues please call First Federal's Online Banking Support at 910-891-2010 or 1-866-871-7926 during normal business hours.